CaaS solutions can help organisations comply with unwieldy data privacy laws and data protection directives. According to Cisco, we have just crossed the 1,000 exabytes threshold in global IP traffic and might reach 2.3 zetabytes per year by 2020. Considering how sensitive communication data is, we expect to see new directives for data protection and integrity released by legislative authorities all over the world.
The European MiFID II directive will require the financial services industry and its contact centers to reengineer their communications compliance, where for example, every customer interaction must be securely recorded and archived. Compliance with the new regulations is monitored by the Federal Financial Supervisory Authority, and all requirements must be implemented by the end of 2017. The good news: CaaS solutions such as Neorecording ensure rapid adaption to such requirements and help organisations get ready quickly.
The bottom line: Digital transformation is underway. CaaS solutions can ensure private and public sectors remain competitive by fostering significant increases in productivity, collaboration and communication. Teams will optimise their day-to-day routines through cloud services that seamlessly communicate with each other, resulting in a workplace full of genuine Information Workers.
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