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Digital Transformation

Enjoying Success with Digital Transformation: Putting Human Experiences at the Centre

April 18, 2018 by NFON Team

Human Experiences

“If you can’t beat them, join them” is what the famous chess player Kasparov declared after losing to a computer for the first time in his supreme discipline back in 1997. Instead of fearing the future, he experimented with combinations of human chess players and computers – and experienced great success! The duo won against the machine every time.

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Reading time: 6 min
Digital Transformation

3 Ways How Machines Make Us More Human and Improve Our Communications

April 17, 2018 by NFON Team

Machines Make Us More Human

Any fan of the dystopian Netflix series Black Mirror will know how exciting the symbiotic relationship between man and machine can be. One big open question is how artificial intelligence and machine learning will affect the world of work.

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Reading time: 5 min
Cloud Communications

How Public Sector Communications Can Play to Win

April 9, 2018 by NFON Team

Hackney Peace Mural | Shane Worthing

Everything humans use must ‘move with the times’. Not for the sake of fashion, but to stay relevant to changing habits and needs. At NFON, we see this time and again with public sector communications systems and processes evolving to address how people want to work. Such evolution happens constantly, and it’s all around us.

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Reading time: 4 min
Cloud Communications

How We Stay in Control of Our Communication and Become More Productive at Work

April 5, 2018 by NFON Team

Stay in Control_How to Become More Productive

The digital universe is doubling every two years. Between 2010 and 2020, the volume of communication data is expected to have grown by a factor of 50. Put simply, we are exchanging information and communicating with each other more than ever.

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Reading time: 5 min
Cloud Communications

Soft Skill Number One: How To Find Your Own Communication Style

April 3, 2018 by NFON Team

How to Find Your Communication Style

Strong communication skills and your own communication style are a key requirement for almost every rewarding job nowadays. This soft skill is a must for very good reasons. Whether in virtual meetings, calls or on social media – your communication with employees, colleagues, friends and family is omnipresent, around the clock, no matter where you are.

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Reading time: 5 min
Digital Transformation

10 Strategies to Help You Overcome Digital Overload

March 28, 2018 by NFON Team

Digital_Overload

We live in a connected world. But this new-found freedom to communicate anytime, anywhere, comes at a price called digital overload. The countless possibilities consume your time and energy, both at work and in your private life. If you’re an average smartphone user, you’ll touch or look at your smartphone 2,617 times per day – the heaviest users even a whopping 5,427 times!

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Reading time: 6 min
Cloud Communications

5 Psychological Theories that Make Us Better Communicators

March 26, 2018 by NFON Team

Better_Communications

Our way of communicating with each other in person is perhaps the most human thing about us. We are surrounded by language every day and the fascination for it is reflected in disciplines like linguistics and in psychological theories.

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Reading time: 6 min
Cloud Communications

12 Golden Rules for Making Better Business Phone Calls

March 8, 2018 by NFON Team

know_the_rules_calls

Hardly any other form of business communication is as effective as a phone call – it’s direct, personal and immediate. Yet many of us are still unsure how to maximise our business calls. In fact according to a comprehensive study, only 21 percent of business communication is kept simple and jargon free.

We believe the key to a great business call is to be prepared, purposeful and polite. Our 12 golden rules will show you how to do just that and make business calls with confidence. By the way, if you are not completely convinced of the power of a phone call, you should definitely read this blog post.

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Reading time: 7 min
Customer Care, Infographic

3 Drivers of Omnichannel Customer Support [Infographic]

March 1, 2018 by NFON Team

Are you at risk of losing your customers, because you’re not providing omnichannel support?

Customers want to reach you across every channel – not just one or two. Customers want consistent care across support channels. Furthermore, providing social customer care is not just a lovely-to-have option, it’s a must have today. And don’t forget: Voice is not dead! Customers still want to pick up the phone and get support from another human on the other side. Check out the three drivers of omnichannel customer support in this infographic.

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Reading time: 1 min
Cloud Communications

Why a Phone Call is Worth 1000 Words: 5 Powerful Reasons

February 16, 2018 by NFON Team

phone call_people collage

In the digital age, the phone call often seems like a lacklustre means of communication. Unfortunately, we forget that in many situations voice communication is far more effective than other means. In fact studies have shown that after face-to-face meetings, phone calls are still the most effective way of communicating!

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Reading time: 6 min
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