Hardly any other form of business communication is as effective as a phone call – it’s direct, personal and immediate. Yet many of us are still unsure how to maximise our business calls. In fact according to a comprehensive study, only 21 percent of business communication is kept simple and jargon free.
We believe the key to a great business call is to be prepared, purposeful and polite. Our 12 golden rules will show you how to do just that and make business calls with confidence. By the way, if you are not completely convinced of the power of a phone call, you should definitely read this blog post.