Different generations, different ideas: with the rising dominance and entry of Gen Z into the work world, a lot is changing for managers, employees and the working culture as a whole. New colleagues are bringing fresh ideas with them and have an unwavering command of digital communication.
Generation Z has entered the labour market. Not only does this generation possess a smartphone and new skills, they also have a completely different value system to that of older colleagues. This has the potential for conflict. At the same time however, Gen Z presents a huge opportunity for companies.
The arrival of the next generation in our working world is in full swing. By 2025, Millennials will account for three quarters of the global workforce. At the same time, Gen Z, the first generation to never know a world without the internet, will soon enter the labour market.
Anyone who regularly works from home is very familiar with the advantages and disadvantages of working remotely. On the one hand, you enjoy free time management and more focussed work. On the other, you may experience a feeling of loneliness and moments of hesitation and procrastination. The home office has its ups and downs just like any other workplace.
Never before have you had such a wide range of communication tools at your workplace. You probably often ask yourself one of the following questions: Should I send my colleague an email? Or is it better to call? Should we meet in person for the next team meeting? Or is a web conference perhaps more efficient?
The creation of a perfect customer experience is a top priority for the majority of companies. Business gurus are all in unison: Companies that invest in the customer experience (CX) gain an incomparable competitive advantage over their rivals. But what makes a good customer experience?
Your customers have free access to product information and are able to get an overview of alternatives completely independently. They know their requirements in detail and choose the right option in the end. What role can you still play as a sales representative in this process?
Let’s go back to the year 1996. A teenager has just been admitted to an alcohol and drug rehabilitation centre. Not only is his whole body shuddering, he’s whimpering and shaking uncontrollably. In the lounge, he starts hurling chairs and tables around. One thing is crystal clear: He is in the worst stages of withdrawal.
With the dawn of new technologies and digital transformation there are now new ways to communicate both in the working world and your private life, there: Never before have you had so much freedom regarding with whom you want to communicate, where, at what time and over which channel.
